HOSPITALITY OPERATIONS, AUTOMATED
Guests → MeiOps AI → PMS, payments, hotel services → your staff
THE GUEST LIFECYCLE
Pre-Arrival
OCR Check-In
In-Stay RevOps
Smart Check-Out
Loyalty Loop
Pre-arrival orchestration
Guest intent is resolved before arrival, with preferences carried into the PMS.
Autonomous Guest Care (24/7 Smart FAQ)
Intent recognition resolves routine enquiries around the clock, without asking guests to wait.
Frictionless Identity Validation (Passport/ID OCR)
Document capture verifies guest identity and feeds clean records directly into your operating workflow.
Ancillary Revenue Ingestion (In-Stay Upselling)
Contextual recommendations turn in-stay conversations into profitable, trackable revenue opportunities.
Reputation Engine (Automated Google Reviews)
A precisely timed review flow captures guest sentiment while the experience is still fresh.
MeiOps Operations
Always-on guest intelligence
PMS Synced
Payment Captured
I’ll arrive at 18:40. Is early check-in possible?
Early check-in is available from 16:00. I’ve reserved your preference.
18:32 • Delivered
Arrival preference recorded · PMS ready
System is listening…
THE OPERATIONAL PROBLEM
AI Guest Assistant
Resolve routine questions in multiple languages so your team can spend more time serving guests.
Automated Check-in
Collect guest details and keep PMS workflows moving without manual back-and-forth.
Upselling That Converts
Turn guest conversations into spa, dining and experience revenue at the right moment.
Guest Operations
Keep requests, service updates and guest questions visible across the whole stay.
Reservations & Payments
Guide guests from live availability to secure payment workflows without sending them away from the conversation.
Revenue Intelligence
Turn market signals, demand patterns and room context into practical rate recommendations for your team.
MeiOps Assistant
● Live
Hello! We are a group of 4 guests. Do you have availability for an executive suite from Sept 12th to 15th? 🏨
✨ Checking availability… Yes! Our system verified real-time vacancies in Ericsoft Suite 5*. We have a Lake-Front Premium Suite available at €320/night. Reply ‘BOOK’ to lock this direct rate.
Perfect! Book it please.
🛍️ Reservation Created in background! To confirm, please complete the secure transactional payment here: [://meiops.com]. Your room ledger is now synchronized.
🧘 Ready for relaxation? We noticed you love wellness. We have an exclusive sauna & massage slot open at our SPA on Sept 13th. Reply ‘YES’ to add it to your room bill. 🧖♀️
AI AUTOMATION + HUMAN CONTROL
AI handles the repetitive work. Your team stays in control.
Hotel employees can review conversations, intervene when needed, and manage operations from the MeiOps panel with the right access for each role.
ONE PLATFORM, EVERY GUEST MOMENT
From the first question to the final review, MeiOps connects each guest moment to the hotel operation behind it.
BEFORE ARRIVAL
Questions, availability, reservation, payment.
ARRIVAL
Automated check-in, guest data, PMS workflow.
DURING STAY
Requests, services, spa and experience upsells.
AFTER STAY
Review requests, satisfaction signals, reputation.
Guests contact your hotel through WhatsApp, Instagram and Facebook. MeiOps turns those conversations into availability checks, reservations, payments, check-in tasks and staff-visible operations — without replacing the hotel team.
OUTDATED WEB FORM
Full name & contact fields
Arrival and departure constraints
Rooms & preferences dropdowns
FORM ABANDONED (Guest escapes to OTAs)
MeiOps LIVE AUTOMATION
One WhatsApp conversation
Instant 2-way PMS vacancy match → Automated ID / Passport OCR pre-check-in
DIRECT RESERVATION SECURED
REVENUE OPPORTUNITIES, IN EVERY CONVERSATION
MeiOps suggests spa, dining, late checkout and experience options when they are relevant — creating more revenue without adding more work to reception.
DIRECT BOOKINGS, HEALTHIER MARGINS
MeiOps helps guests move from questions to availability, reservations and payments through the channels they already prefer — while your hotel keeps the relationship.
15–20%
Commission that never reaches your hotel
100%
Of every direct-booking margin stays with you
AI-POWERED REVENUE INTELLIGENCE
Your hotel should not price rooms by intuition.
Use competitor prices, market conditions, dates, demand patterns, room types and seasonal changes to support better pricing decisions with AI-powered revenue recommendations.
BUILT BY PEOPLE WHO UNDERSTAND HOSPITALITY
Carlos Meiojas
Founder · MeiOps
MeiOps was created with one goal: to give hotel teams an AI operating layer that automates repetitive guest operations while keeping humans in control.
IHospitality · AI Automation
NO GREY AREAS
How does MeiOps handle 24/7 guest assistance and automated FAQs inside WhatsApp?
Can the AI check real-time availability, match rates, and provide instant booking quotes?
How does the 3-Phase Active Reputation engine monitor stays and mitigate negative public reviews?
How does the automated Check-In and Passport OCR scanning system operate safely?
How does MeiOps directly optimize hotel Revenue and monetize extra services?
How does MeiOps handle cancellations and accounting without creating administrative friction?
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